ONLINE PURCHASES/ CLAIMS
Here at Vasili’s Garden and Cafe, we are able to refund an item only if they are defective or faulty. If the item that you’ve received is faulty, please email us within 7 days of obtaining your product at firstname.lastname@example.org Please provide us with your order number and details of the defective item. We may require photo/video proof of the defective item.
Vasili’s Garden & Cafe will not be held liable for any damages caused to any products durring courier transit. Refunds or an exchange will be provided when a claim has been processed and approved by the courier provider. Please email us at email@example.com for any other damage enquires.
CHANGE OF MIND/ EXCHANGE
Unfortunately here at Vasili’s Garden and Cafe, we do not offer a ‘change of mind exchange’, so please be mindful before checking out your items.
If you live close by or are in the area you are more than welcome to come and pick up your items from Vasili’s Garden Centre at 21-25 Munro Street, Coburg 3058. Please note that if you would like to pick up your items, please notify us via email or phone at least 48 hours prior to ensure that we have your product in stock and we can organize a pickup time.
We accept MasterCard, Visa Credit Card and PayPal. All card payments will be redirected via PayPal for processing.
All orders are processed within 3 business days of the purchase date. If you have not received your order within 10 business days, please notify us by email at firstname.lastname@example.org We use a courier delivery service to ensure all packages are delivered safely. If possible, please provide a street address for delivery as they may not be able to deliver to PO Boxes, locked bags or parcel lockers. If you are not home at the time of delivery you can specify a re-delivery or give authority to leave. You will be sent your parcel tracking ID via email once the shipment is made and you will be able to track it online.
If you have any questions or you are unsure about anything mentioned above feel free to call Vasili’s Garden and Cafe on 03 9386 0491 or email us at email@example.com and a team member will be happy to address any needs or concerns
Business hours: Monday to Sunday 8am- 5pm
Address : 21-25 Munro St, Coburg, Vic 3058